Vietnam Accelerates AI Development And Deploys Virtual Assistants

With over 600 delegates from nearly 30 countries, the event served as a bridge between governments, international organizations, and leading enterprises. Notably, the topic of “Virtual Assistants” took center stage in discussions, highlighting the crucial role of artificial intelligence (AI) applications in enhancing work efficiency, improving management, and creating new economic value. Minister of Information and Communications Nguyen Manh Hung emphasized that Vietnam will continue prioritizing regional and international initiatives in digital technology and the digital economy, with a focus on AI collaboration and the development and utilization of virtual assistants.

VIDW 2024 was not only a platform for sharing international initiatives but also an opportunity for Vietnam to affirm its pioneering position in the field of artificial intelligence. This demonstrates that virtual assistants will play an increasingly vital role in building a modern and inclusive digital economy.

1. Virtual assistants in revolutionizing governance and the economy

Virtual assistants have gone beyond their traditional support roles, becoming an integral part of governance and economic development strategies. At VIDW 2024, experts emphasized the immense potential of AI technology to transform the way businesses and governments operate.

1.1 Applications of virtual assistants in state management

The implementation of virtual assistants at the state level is one of Vietnam's key objectives. With support from AI technology, virtual assistants can optimize management processes, from handling documents and tracking progress to aiding decision-making. Vietnam is aiming for each agency and organization to have its virtual assistant, moving further toward the ambition of equipping each public servant with this technology.

1.2 Enhancing efficiency and reducing operational costs

Virtual assistants help reduce administrative workload and support complex operational activities, delivering higher efficiency at lower costs. This is a significant competitive advantage, especially in fields such as finance, healthcare, and education. Businesses are also leveraging this technology to improve customer experiences and optimize internal processes.

At Vietnam's 2024 International Digital Week (VIDW), experts highlighted the potential of virtual assistants in revolutionizing governance and the economy

2. AI technology: The foundation for virtual assistant development

Virtual assistants cannot exist without the support of artificial intelligence technology. VIDW 2024 showcased many groundbreaking initiatives, from developing digital infrastructure to building an AI ecosystem. These are key factors enabling Vietnam to effectively apply virtual assistants while creating advanced technological solutions.

2.1 Building an AI technology ecosystem

To maximize the potential of virtual assistants, a complete AI technology ecosystem is essential. This ecosystem includes robust digital infrastructure, intelligently processed big data, and a high-quality workforce. With cooperation from international organizations like ITU and OECD, Vietnam is gradually fulfilling the necessary conditions for developing AI technology applications.

2.2 Applying AI to address practical challenges

AI applications in virtual assistants are not limited to answering questions or performing simple tasks. They are also used to tackle complex problems such as big data analysis, supply chain optimization, and strategic decision-making support. This was evidenced through numerous studies and reports at VIDW 2024, opening up opportunities for widespread adoption in key industries.

3. Promoting international cooperation on virtual assistants

One of the highlights of VIDW 2024 was the emphasis on the importance of international cooperation in developing virtual assistants. Forums and conferences within the event framework provided opportunities for countries, businesses, and international organizations to share experiences, expand partnerships, and drive technological progress.

3.1 Cross-border collaboration

VIDW 2024 saw the participation of leading organizations and enterprises from countries such as the United States, South Korea, and ASEAN nations. Collaborative initiatives, from establishing legal frameworks for 5G to applying virtual assistants in government operations, showcased the potential for expanding regional and international partnerships.

3.2 Shaping the future with AI technology

Virtual assistants are not just technological products; they are strategic solutions that help nations achieve sustainable development goals. Through initiatives and workshops at VIDW 2024, Vietnam demonstrated its proactive and pioneering approach to applying AI technology to address global challenges, from climate change to promoting sustainable economic development.

Minister of Information and Communications, Nguyễn Mạnh Hùng, officially opened VIDW 2024

4. Conclusion

Virtual assistants, powered by advanced artificial intelligence technology, are unlocking significant opportunities for Vietnam. With a well-planned development strategy, strong international cooperation, and support from cutting-edge technologies, Vietnam is positioning itself as a leading hub for digital technology. Virtual assistants will be the key to achieving sustainable development goals while delivering practical value to businesses and communities.