1. What is EasyChatGPT and how does it work?

EasyChatGPT is a smart AI chatbot that businesses can easily create in minutes, without coding. All businesses need is a website URL, a training document file, or even a YouTube URL so that, ECG can learn the data and turn it into the business's own chatbot.

2. How to create an EasyChatGPT account?

To use EasyChatGPT, you need to visit https://easychatgpt.io/ and click the button 'Start your free trial' on the plans. (For Standard and Advanced plans, we give customers a 7-day free trial.)

3. Can I use EasyChatGPT if I don't know how to code?

EasyChatGPT does not require complex flow setup or programming requirements, so you can use EasyChatGPT even if you don't know how to code. All you need to do is enter a website URL, a training document file, or even a YouTube URL so that ECG can learn the data and then configure the interface according to your brand style.

4. Can EasyChatGPT chatbot be attached to WordPress websites and Landing pages?

EasyChatGPT can be embedded in most types of websites, eCommerce websites, and landing pages of various platforms such as WordPress, Wix, Shopify, Jamstack, etc,.

5. What languages does EasyChatGPT support?

Currently, EasyChatGPT can support up to over 100 languages and is fluent in some popular languages such as Vietnamese, English, and Chinese (Simplified), etc,.

6. How long does it take to create a chatbot using EasyChatGPT?

Just 5 minutes after you enter the full website address (URL) and training documents, you will have your own chatbot. However, depending on the volume of training documents, the time may vary slightly.

Alibaba's AI chatbots - A breakthrough in delivering personalized shopping experiences to a billion customers.

With the explosive growth of e-commerce, Alibaba—a technology giant from China—has been leading the way in utilizing artificial intelligence (AI) to optimize customer service processes.

They have demonstrated that implementing AI chatbots is not merely a trend but a crucial solution for maintaining a competitive edge.

1. AI Chatbots: A Breakthrough in Alibaba’s Customer Management

Each year, Alibaba faces an enormous influx of traffic, particularly during shopping festivals like Double 11. In just two days, Alibaba’s systems processed transactions worth 540 billion yuan (85 billion USD) while handling millions of customer inquiries.

Revolutionizing Customer Management with AI Chatbots

To meet this demand without compromising service quality, Alibaba introduced AI chatbot systems on platforms such as Taobao and Tmall in 2015. Today, Alibaba’s chatbot systems can:

Handle over 2 million customer interactions daily.
Manage more than 10 million conversations each day, accounting for approximately 75% of online consultations and 40% of hotline support activities.

Beyond reducing workloads for employees, AI chatbots have significantly contributed to improving customer satisfaction by 25%, while saving Alibaba over 1 billion yuan annually (approximately 150 million USD).

2. Lessons from Alibaba: Insights into AI Chatbot Deployment

Alibaba not only implemented AI chatbots effectively but also derived key lessons that businesses can learn from

AI as a Support Tool, Not a Complete Replacement

AI chatbots are designed to handle simple, repetitive tasks, freeing up employees to focus on more complex and creative work.

Customer Acceptance and Trust in AI Chatbots

Alibaba’s success proves that customers are willing to embrace chatbot assistance, provided it is implemented correctly and tailored to meet their needs.

Continuous Monitoring and Improvement

One critical factor in their success is the constant evaluation and adjustment of chatbot systems to ensure they consistently meet customer expectations and requirements.

3. AI Chatbot Applications in Vietnam: A Strategic Move for Businesses

In Vietnam, companies in industries ranging from retail and banking to healthcare have begun integrating AI chatbots into their customer service and sales operations.

AI chatbots are no longer exclusive to tech giants like Alibaba

Case Study: EasyChatGPT

EasyChatGPT, a leading provider of AI chatbot solutions in Vietnam, has successfully deployed chatbots on major platforms like Điện Máy Xanh and Rạng Đông Store. These chatbots offer exceptional benefits:

Increased conversion rates through optimized user experiences.
Reduced operational costs while enhancing customer support efficiency.
Rapid response to customer requests, from product searches to placing orders directly within the chat interface.

4. Conclusion

Alibaba’s success highlights that AI chatbots are not just supportive tools but strategic assets in modern business operations. In Vietnam, the growth of solutions like EasyChatGPT presents immense opportunities for businesses to streamline processes, enhance customer experiences, and drive sustainable growth.

Let AI chatbots be your strategic partner, propelling your business to new heights in the digital age!